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We listen, record and respond

How to raise a concern

Tell our practice manager what happened and what resolution would feel fair. We acknowledge written concerns within three working days.

Book an appointment Call 0116 216 4850

Useful detail

Care, clearly set out

Tell our practice manager what happened and what resolution would feel fair. We acknowledge written concerns within three working days.

  • Speak privately to the practice manager
  • Written acknowledgement
  • Clear response timeframe
  • Independent escalation route explained

Next step

Choose a care lane.

24 Oak Lane, Stoneygate, Leicester LE2Mon, Tue & Thu 8:30am–5:30pm · Wed to 7pm · Fri to 4pm · Sat 9am–1pm0116 216 4850
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