1. Scope and agreement
CraftWebCare is a trading name used by Achraf Bouhadou. These terms apply when a business asks us to provide website design, build, hosting, maintenance, dashboard or related services.
Your proposal, order summary or other written service agreement may include extra or different terms. If there is a conflict, that document takes priority, followed by these terms. These terms are intended for business customers, not consumers purchasing mainly for personal use.
By approving a proposal, asking us to start paid work, or using a paid service, you confirm that you have authority to bind the named business and agree to these terms.
2. Services and previews
Free previews
A free preview is a non-binding concept prepared to show a possible direction. Unless we agree otherwise, it may use draft copy, placeholder details or licensed demonstration assets and must not be treated as a live, complete or legally reviewed website.
Paid service
The included pages, features, launch timing, monthly maintenance and any one-off work are those stated in your proposal or order summary. The advertised launch timing depends on receiving your content, approvals, domain access and other required information promptly.
Small edits
Included small edits normally cover changes to existing text, prices, images, opening hours and similar content that take less than 30 minutes each. New pages, redesigns, e-commerce, integrations, custom software and larger content work are outside the monthly scope unless expressly included. We will explain and agree any extra fee before starting chargeable out-of-scope work.
3. Fees and payment
You must pay the price, currency, taxes and billing frequency shown in your proposal, invoice or order summary. The price displayed on the website is the standard starting offer and may not cover optional work, third-party costs or a custom scope.
Monthly fees are billed in advance unless we agree otherwise. You authorise recurring collection through the agreed payment method. If payment is overdue, we may pause work or the hosted service after giving reasonable notice and an opportunity to resolve the issue.
Third-party costs—such as premium domains, paid fonts, stock licences, email services, booking tools or advertising platforms—are included only where the written scope says so.
4. Your responsibilities
You agree to:
- provide accurate business details, timely feedback, approvals and access reasonably needed for the work;
- check names, contact details, prices, opening hours, claims and other factual content before launch;
- have the rights and permissions needed for all copy, logos, photographs, reviews, trademarks and data you provide;
- avoid unlawful, misleading, infringing, discriminatory, harmful or malicious content and activity;
- use account credentials securely and tell us promptly about suspected unauthorised access;
- meet the legal and professional rules that apply to your business, including advertising, accessibility, consumer information, regulated claims and sector-specific disclosures; and
- provide an appropriate privacy notice and lawful basis for personal information collected through your website.
We may refuse or remove content that we reasonably believe is illegal, unsafe, infringing or likely to damage the service, after notice where practical.
5. Domains, content and intellectual property
Your property
Your domain should be registered in your name or transferred to your control. You keep ownership of materials you provide. Once all due charges are paid, you own the final, client-specific website copy, design assets and code created exclusively for your project, subject to the licences and retained rights below.
Our retained tools
CraftWebCare keeps ownership of pre-existing materials, reusable templates, design systems, libraries, internal tools, automation, know-how and generic components. We grant you a perpetual licence to use the parts embedded in your delivered website for that website. Open-source and third-party materials remain subject to their own licences.
Portfolio use
Unless you ask us in writing not to, we may identify your business and show the public website in our portfolio after launch. We will not publish confidential dashboard information, private lead data or non-public commercial information.
6. Hosting, security and third-party services
We use reputable providers and reasonable care to keep services secure and available, but no internet service is uninterrupted or error-free. Maintenance, provider outages, attacks, domain or DNS failures, and events outside reasonable control may cause temporary disruption.
We may make proportionate technical changes needed for security, compatibility, performance or legal compliance. Third-party platforms and integrations are governed by their own terms and may change or discontinue features outside our control.
You must keep an independent copy of any business-critical material you supply. We maintain operational backups where included, but the hosting service is not a permanent archive for material removed from the live site.
7. Cancellation, suspension and handover
There is no fixed minimum term unless your written agreement says otherwise. You may cancel by email at any time. Cancellation takes effect before the next renewal if we receive it before that renewal is processed; fees already charged for a started billing period are not refunded unless required by law or expressly agreed.
After cancellation and payment of all outstanding amounts, we will provide reasonable assistance to transfer the domain and export the client-specific website content or agreed deliverables. Ongoing hosting, dashboard access, maintenance, security updates and paid third-party services then end. Additional migration work beyond the ordinary handover may be quoted separately.
Either party may terminate immediately for a serious breach that is not fixed within a reasonable time after written notice, insolvency, illegal use or a material security threat. We may suspend only what is reasonably necessary while investigating or protecting the service.
8. Confidentiality and data protection
Each party will protect the other’s confidential information and use it only for the agreed work, except where disclosure is legally required. Our privacy policy explains how we handle information as a controller.
For personal information submitted to your managed website or held in your dashboard, you are normally the controller and CraftWebCare is your processor. We will process that information only to provide and secure the service, follow your documented instructions, assist with appropriate rights and incident requests, require confidentiality, and delete or return it at the end of the service subject to legal duties and expiring backups. A separate data-processing addendum is available where required.
9. Warranties and liability
We provide the service with reasonable care and skill. We do not promise a particular search ranking, traffic level, number of leads, revenue result, accessibility certification, legal compliance outcome or uninterrupted availability. You remain responsible for business decisions and for reviewing the accuracy and suitability of the published content.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that, neither party is liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity or loss caused by the other party’s breach, inaccurate instructions or third-party services outside reasonable control. CraftWebCare’s total liability arising from the service is limited to the fees paid or payable for the affected service in the 12 months before the event giving rise to the claim.
10. General terms
Neither party is liable for delay caused by events beyond reasonable control, provided it takes reasonable steps to reduce the effect. You may not transfer your agreement without our written consent, except as part of a genuine sale of your business. We may use subcontractors and remain responsible for the services they perform for us.
If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. These terms do not give rights to anyone who is not a party to the agreement.
We may update these website terms for future orders or to reflect legal and service changes. Changes affecting an active paid service will be notified reasonably in advance and will not remove an agreed core entitlement during a paid billing period.
These terms and the written service agreement are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.
Questions or notices can be sent to achraf.bouhadou@craftwebcare.co.